RETURNS & EXCHANGES
Can I return my order?
Yes, our policy allows customers to return their goods 14 days from receipt date.
Once we receive your item back you will be issued a refund if the item you purchased was full price.
You will only get a gift voucher for SALE or discounted items, these will always have SALE written next to the price.
MADE TO ORDER & BESPOKE items are strictly non returnable as these are made after the order is placed especially for the customer.
Delivery charges are non refundable.
Some sale items are strictly non returnable and non exchangeable. This will be mentioned in the description of the item and these sale items are final sale!
I like my items but bought the wrong size
We do not offer exchanges. Items that do not fit must be returned, money will be refunded or credited onto a gift voucher and the customer can repurchase the right size.
Please note we don’t allow the purchase of multiple sizes, so orders with the same item in different sizes will have one of the items automatically refunded.
How can I return an item?
To return an item please send it back to us within 14 days of receiving it
Lace and Bow
Ground floor, Hatton House
Your item needs to reach us within 14 days of receiving along with the form you received in your package. We start counting from the day your item was delivered.
If there was no form in your package please put your name and/or order number on a piece of paper inside the parcel.
Make sure you send your packages back to us with a tracked service because if it gets lost in the mail we are not held responsible and you need to deal directly with the parcel delivery company to get compensation from them.
To be eligible for a return, your item must be unused and in the same condition that you received it. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
It must also be in the original packaging. Items who's packaging has been destroyed or missing will not be accepted back.
What cannot be returned?
Several types of goods are exempt from being returned such as bikinis and tights due to hygienic reasons. Sunglasses are also non returnable due to the ongoing Covid situation.
Also, items that have Final sale/ Non returnable in their description are strictly non returnable.
When are returns not accepted?
There are certain situations where refunds are not accepted:
Some dresses come with a the security ribbon tag attached, removing the ribbon will make the item unreturnable.
What happens if my return is not accepted?
If your refund is not accepted we post the item back to you without notice.
Do you offer free returns?
Unfortunately at this time we do not offer free returns and the fee must be paid by the customer. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Late or missing returns
If you haven’t received your refund/ gift voucher please contact us at firstname.lastname@example.org.
Faulty items must be notified to us within 48 hours of receiving them. After the 48 hours have passed we cannot be of any help.
We will ask customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. If they cannot prove this we cannot be held accountable.
Faulty items must be accompanied by their original packaging when claiming. Failure to have original packaging means the faulty item cannot be accepted back and no refund/ exchange will be given.
Fulty items must be returned in a brand new condition, worn items will not be accepted back.
Please note once an order has been placed it cannot be cancelled under no circumstances.